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Welcome to Chanl

Chanl helps you build reliable AI voice agents by making it easy to test them before they talk to customers, monitor them while they work, and continuously improve their performance based on real data.

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Why Chanl?

Building AI voice agents is one thing. Knowing they actually work is another. Chanl solves the three biggest challenges you face:

Testing is Hard

How do you know your agent handles every customer type before going live?

Monitoring is Complex

Once live, how do you catch issues in real-time before they impact customers?

Improvement is Guesswork

Without data, how do you know what to fix and if changes actually help?

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Quick Start

Get up and running in minutes:
1

Connect Your Agent

Sync your VAPI, Bland, or custom agent to Chanl
curl -X POST https://api.chanl.ai/v1/agents/connect \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{"provider": "vapi", "agent_id": "your-agent-id"}'
2

Create Test Personas

Define the customer types your agent needs to handleExamples: frustrated customer, detail-oriented buyer, price-sensitive prospect
3

Run Your First Scenario

Test your agent against multiple personas automatically
curl -X POST https://api.chanl.ai/v1/scenarios \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
    "name": "Refund Request Test",
    "personas": ["frustrated", "analytical"],
    "agents": ["your-agent-id"],
    "scorecard": "customer-service"
  }'
4

Review Results

Get scores, transcripts, and insights for every test conversation

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The Chanl Workflow

Test

Build automated test scenarios to validate agent behavior before deploymentKey Features:
  • Multiple persona testing
  • Automated scheduling
  • Quality scorecards

Observe

Monitor live calls and analyze historical performance with real-time alertsKey Features:
  • Live call monitoring
  • Automated alerts
  • Performance analytics

Optimize

Improve agent performance using data-driven insights and continuous refinementKey Features:
  • Prompt library
  • Tool management
  • Fine-tuning

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Common Use Cases

Challenge: Need to validate AI agents can handle high-volume customer service before replacing human agents.Solution with Chanl:
  • Test agents against hundreds of customer scenarios automatically
  • Monitor live calls with real-time alerts for issues
  • Generate compliance reports for quality assurance
  • Compare agent performance across different configurations
Learn more →

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Explore the Platform

Platform Overview

Learn how Chanl works and understand the core concepts

Test Scenarios

Create automated test situations to validate your agents

Live Monitoring

Watch your agents in action and intervene when needed

API Reference

Complete API documentation for developers

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Resources

Documentation

Complete guides for every feature

API Reference

REST API docs with code examples

Support

Get help from our team